Season Cards - Your Questions Answered

When do I have to renew my season card?
Key renewal dates are:
June 16th - Trinity Road Middle
June 18th - North Stand Upper and Lower
June 21st - Holte End Upper
June 23rd - Trinity Road Upper
June 25th - Doug Ellis Upper and Lower
July 2nd - Trinity Road Lower
How can I renew?
By phone - you can call 0800 612 0970. Lines are open 9am - 7pm weekdays and 9am - 5pm on Saturdays or 10am - 2pm on Sundays.
Online by clicking here https://www.avfcsales.co.uk/tickethub.aspx
In person by calling in to the Ticket Office at Villa Park
By post - complete the application form here and send to the Consumer Sales Department
Will I receive a new season card?
No. Your existing season card will be reactivated for the 08/09 season unless you have moved seats or your personal details have changed, such as your name, or if you have changed price class, eg) last season you were an adult and this season you qualify for an over-65 ticket. New season card holders will receive their card by 1st August 2008. If you have not received your season card by this date please contact Consumer Sales.
Can I spread the cost of my ticket?
Yes. You can spread the cost of your ticket over three months at no extra cost. Complete an Easy Payment Form here and hand it in at the Ticket Office when you renew. Please note that Easy Payment Scheme cannot be processed over the phone or internet. Please note all EPS must be received by 30th June 2008
I am not a season card holder at present - can I purchase a season card for next season?
Season cards are currently on sale to renewals only. You can join the club's waiting list by calling Consumer Sales. Waiting list applications will be processed from 7th July. Further details will be communicated via the club's website.
How do I join the Cup Scheme?
You can join the cup scheme when you renew your season card. For cup games you may be allocated a different seat to the one you normally occupy i.e. where the away team takes a large allocation in the North Stand. Complete the form here and hand it to the Ticket Office.
How do I join the Away Scheme?
You can join the Away Scheme when you renew your season card. The Away Scheme is available on a 'first come, first served basis'. A £25 admin fee applies. Complete the form here and hand it to the Ticket Office.
We currently sit in the Family Stand but will no longer have any juniors in our party, what will happen?
You will be required to move to alternative seats to make room for other families with children. Please advise on your application form your preferred seating areas. We will then allocate alternative seats for you. Every effort will be made to accommodate your preferred choice when allocating your seats. The minimum permitted ratio for the Family Stand is one junior to two adults, with anyone 16 years of age or over, counted as an adult. It is the supporter's responsibility to ensure that they meet the Family Stand guidelines.
Who qualifies for reduced season ticket prices?
Reduced prices for season cards are available for those who are aged 65 and over or those aged under 21 who are the relevant age on 1 September 2008. Reduced prices are also available to students and Armed Forces. Terms and Conditions apply. Concessionary tickets are NOT available in all areas of the ground.
Can I move seats?
As an existing season card holder you can purchase either your own seat or an available seat which is currently available. Relocation weekend will be on 5th and 6th July. Please note that priority will be given to supporters located in B4 and B5 prior to general relocation. Further details regarding relocation weekend will be communicated on the club's website.



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